Satish Shenoy

In his 25+ years of building and leading teams to achieve big, bold goals, Satish has experienced businesses from Fortune 500 companies to early stage startups, across multiple cities, countries and continents. He has helped for-profit companies grow profitably and non-profit ventures make impact. Satish is a partnerships ecosystem expert, an author, an award-winning speaker, a 7 continent marathon runner and a mentor and a friend to many.  For those that don't know Satish, his story is an unlikely one… He moved to the US with 2 bags and a $2000 dollar loan and worked his way to become a successful senior executive, a Distinguished Toastmaster and a member of the “Seven Continent Club”. This exclusive club is a group of people that have run marathons across every continent including Antarctica. Having achieved big goals that initially seemed impossible to him, his mission now is to help others navigate their own Antarcticas'.  He recently published his book “Runaway Growth” which has become an Amazon bestseller.

Book Journey Update: Book Cover Reveal

Book Journey Update / By

Greetings! They say “Do not judge a book by its cover“. However, the reality is that most of us do just that. Very often they say a prospective reader makes a split second decision whether or not to pick up the book based on… you guessed it, the cover! One of the most exciting parts of the publishing journey is to design and see the book book cover come to life. The book cover design includes visual elements including a book title and subtitle, illustrations or images and text with an attractive color scheme with spine formatting, back cover design, …

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Book Journey Update: Editing, Proof-reading and Advance Praise!

Uncategorized / By

Greetings! This will be a short update since I have an exciting, longer update coming soon. The last few weeks have been hectic from finishing the last few critical steps of copy editing, proof-reading, getting the book layout completed and getting advance praise quotes. I also worked on getting the book cover finalized. And then the moment you and I have been waiting for…..YES – I handed off the final manuscript and the book has gone to print!  In case you are curious, what copy-editing, proofreading and advance praise means… Copy Editing: I sent my completed manuscript to the copy …

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Contact Center Transformation

Customer Experience, Digital Transformation / By

Greatest Challenges in Contact Center Transformation Increasing call volumes in the contact center since the pandemic’s beginning has caused a less-than-optimal customer experience. This leads to dissatisfied customers, yet it also leads to higher levels of employee attrition. The end result is a contact center that isn’t meeting KPIs. Most common mistakes in Contact Center Transformation Whether simply hiring more people or investing in new technology, businesses tend to invest in old ways of working, rather than looking at existing contact center assets and asking how they can be transformed. Future of Contact Center Transformation AI and automation are already …

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Book Journey Update: Acknowledgments

Uncategorized / By

Greetings! Things have picked up steam on the work front and the “writing” part of the book journey is also drawing to a close. I have started traveling on work and I am finishing up the proofreading phase on the book – this is the final stage before we go to print. I will share the updates that on the proof-reading (and the copy editing phase before that) the next time. For now, as I approach this milestone of wrapping up the writing journey, what is top of mind are the many, many people I am grateful to along this …

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Making a Molehill out of a Mountain

Scaling up / By

Making a Molehill out of a Mountain Chances are that at some point in our lives, we have taken a trivial challenge and perceived it to be bigger than it is, a behavior more commonly known as making “a mountain out of a molehill”. The question is can we flip this idea on its head and make a molehill out of a mountain? The simple answer is Yes. Let’s explore this further.  Of course when we are talking trivial challenges those are easy to tackle. Even when the challenge seems insurmountable at first, I have found that there is always …

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Book Journey Update: Getting to the Top 10 and Revisions Galore…

Blog / By

Greetings! The last two weeks have gone by in a flash – As I may have clued you in on my last update, I was selected into the Top 10 authors for the NDP Season 4 of the Official Author Podcast. What this means is that I along with nine other authors have the unique opportunity to represent the entire cohort of authors in Season 4 on the official NDP YouTube channel and talk about our book, how we got here, and what impact we hope to have on the readers. This is truly an honor and an opportunity for …

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What I am Reading… Exactly What To Say

Book of the Week / By

Amazon Link Who this book is for: Anyone who wants to build habits that will last a lifetime Summary: What the book is about: This book is about knowing exactly what to say, when to say it, and how to make it count. How long of a Read:  Short Read (3-4 hours) Book Summary The Good: Great examples of what to say and how to say it.. Why you say what you say How these words help you exert influence and create Impact What Could Be Better: Some of the techniques may be a bit too “salesy” for some. Additional …

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Book Journey Update: Podcasts & Talks

Book Journey Update / By

Greetings! Things have been much of a roller coaster for me over the last 4 weeks and hence the long silence. My sincere apologies. I had to go to India for over 2 weeks to participate in family rituals after the passing of both my parents over the last 9 months.  My mom passed away unexpectedly in March 2021 and was followed by my Dad in Jan 2022. They were inseparable in life as they were in death. Sadly, I could not visit during either of their passing due to the raging COVID epidemic in India in March 2021 and …

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What I am Reading… Upstream

Book of the Week, Communication, Leadership, Productivity, Weekly Insights / By

Amazon Link Who this book is for: Anyone who wants to build habits that will last a lifetime Summary: What the book is about: How long of a Read:  Book Summary Lots of examples for applying upstream thinking to various areas of our lives Changing the mindset from downstream reaction to upstream intervention 3 Barriers to Upstream Thinking Problem Blindness, A Lack of Ownership, Tunneling 7 Questions for Upstream Leaders How will you unite the right people? How will you change the system? Where can you find a point of leverage? How will you get early warning of the problem? …

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Showing up!

Scaling up / By

Showing Up: Woody Allen once said “80% of success is showing up!” Showing up is clearly important but have you ever wondered HOW you show up is critical? And also that how you show up not only impacts you and what you can accomplish but also others around you?  A few years ago, I volunteered to coach a group of young kids from 4 to 14 years old hoping to inspire them and get into running. It is then I realized the importance of showing up, not just for myself, but also for those young kids.  Showing up can mean …

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Mentoring

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